Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact jerrywoodsjerry72@gmail.com to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
* When returning goods, the remoteness fee is non-refundable and needs to be deducted from the refund. We do not refund the remote fees you paid for the order.
Romalar will reimburse customer $10 as the return shipping fee under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Romalarwithin 48 hours of receiving their order.)
Romalar will charge a 35% restocking fee for the return or exchange of the below items.
1. Items that are customized with 10K white gold/10K rose gold/10K gold.
2. Items that are customized with14K white gold/14K rose gold/14K gold.
3. Items that are customized with18K white gold/18K rose gold/18K gold.
4. Items that are customized with moissanite stones.
5. Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.
Cancellation Policy
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.
Contact info
If you have further questions/issues, please don’t hesitate to contact us at email jerrywoodsjerry72@gmail.com or chat with us online.