Introduction
From an environmental perspective, all our items are made to order. This approach allows us to minimize raw material waste and ensures our customers receive their pieces in the best condition.
Shipping statement ：
We only ship to these regions：USA/CA/Europe/AU.
We are pleased to offer FREE Standard shipping on orders over $150 and Free Express Shipping on Order Over $200
|
Shipping Time |
Shipping Fee |
Free Shipping Conditions |
|
Standard Shipping: 10-11 working days |
Standard shipping $14 |
Order over $150 get free standard shipping |
|
Express Shipping: 5-7 working days |
Express Shipping $30 |
Order over $200 get free express shipping |
When will the order be shipped?
We will send your order within 15 business days, if you place your order on a non-business day, the shipping day will be counted from the next business day. Holiday deliveries may be delayed by a day or two.
Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: support@romalarjewelry.com. Shipping services and rates are subject to change without notice.
Order Change/Cancellation
If you need to change or cancel your order, contact us@support@romalarjewelry.com ASAP. You can reply directly to your order confirmation email. If the order hasn't been shipped, we're happy to accommodate you.
Where does package ship from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
How to track orders?
You can visit www.17track.com and enter your tracking number to check the shipping status.
Lost package
Please keep in mind that we hand packages over to the shipping company, but they are delivering it! Not all circumstances are under our control, and you are responsible for tracking your package and receiving it. Any claims for lost packages need to be filed within 21 days of the order being shipped.
If tracking says delivered, but you have not received it: please email us with the information and we will start an insurance claim for you.
Restrictions
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at info@romalarjewelry.com with your order number and correct information as soon as possible.
About Customs Duties
Disclaimer On Customs Duties:
All customs and import duties would be charged once the package(s) arrive in the destination country. These charges, if any, must be paid by the customers. If the customers refuse to accept the package due to import duties or taxes, they will assume full responsibility for all return shipping, customs fees, and handling charges.
Need Help?
If you have any other questions or concerns, please get in touch with us at support@romalarjewelry.com