Below FAQ are some common concerns of our clients before purchasing the rings.
If you have other questions, please just send it to support@romalarjewelry.com.
- All
- Pre Sale Questions
- Post Sale Questions
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Pre Sale Questions
When choosing jewelry, consider your personal style, the occasion, and the metal or gemstone that suits you best. If you're buying a ring, make sure to know your correct ring size. If you need help, feel free to contact us for personalized advice!
Yes, we offer custom jewelry design services. You can choose from a variety of metals, gemstones, and settings to create a piece that reflects your unique style. Contact our team with your ideas, and we’ll bring your vision to life!
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can choose the one that is most convenient for you at checkout.
Yes, we offer a special discount for first-time customers! You can sign up for our newsletter to receive your discount code and be the first to know about new arrivals and exclusive offers.
We recommend visiting a local jeweler to measure your finger or using a ring size chart available on our website. If you're unsure, feel free to contact us, and we can assist you further in finding your perfect size.
Post Sale Questions
Once your order is shipped, you will receive an email with tracking information. You can track the status of your delivery by clicking the link provided in the email. If you have any issues with tracking, feel free to contact our support team.
We offer a 30-day return and exchange policy for most of our jewelry. If you're not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving it. Please ensure the jewelry is unworn and in its original packaging. For more details, check our Return & Exchange page.
To maintain the beauty of your jewelry, keep it away from harsh chemicals, perfumes, and moisture. Store it in a clean, dry place and avoid wearing it during heavy physical activity. For specific care instructions, we provide maintenance tips on our website, or you can contact us for personalized advice.
Yes, we offer repair and maintenance services for your jewelry. If your piece needs resizing, gemstone replacement, or general repair, contact our customer service team, and we'll assist you in sending it in for service.
We offer a one-year warranty on all our jewelry, covering manufacturing defects. If you experience any issues with your jewelry due to craftsmanship, please contact us, and we’ll repair or replace it.
If your jewelry doesn’t fit, you can return it for resizing within the 30-day return window. Please refer to our Return & Exchange Policy for more details. If resizing is available for the specific item, we’ll be happy to assist you.
Tarnishing is a natural process that can occur over time, especially with sterling silver and other metals. We recommend using a jewelry polishing cloth to restore its shine. If the tarnish is more severe, you can send it to us for professional cleaning or maintenance services.
Once your order is processed and shipped, it cannot be modified or canceled. However, if you need to make any changes before it’s shipped, please contact our customer service team as soon as possible, and we will do our best to assist you.
Our warranty covers manufacturing defects for one year from the date of purchase. It does not cover damages caused by wear and tear or improper care. Please refer to the Warranty page on our website for detailed information on what is covered.