Romalar Packing
Best Gift for Your Love
We have launched a new gift box packaging, which includes:
✔️ Premium jewelry box
✔️ Gift Box
✔️ Jewelry pouch
✔️Jewelry polishing cloth
✔️Jewelry care guide
✔️ After-sale card
✔️ Outer box
Specifications
| Primary Stone | Side Stones |
|---|---|
| Stone Color: Black | Stone Color: DEF |
| Stone Material: Black Onyx |
Stone Material: Moissanite |
| Lab Grown | lab Grown |
| Stone Shape: Pear | Stone Shape: Round |
| Stone Size: 4*6mm | Stone Clarity: VS |
| Stone Ct: 0.5 | Stone Ct: 0.128 |
| Number Of Stones: 1 | Number Of Stones: 15 |
| Stone Size: 1mm, 2.5mm |
If the rings on our website can't meet your requirements, Please click the
Customization Guide
(Customs duties/taxes are the responsibility of the recipient.)
📦 Delivery Time = Processing Time + Shipping Time
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Normal Orders: 6–8 business days processing + 5–7 business days shipping
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Custom Orders: 10–20 business days processing + 5–7 business days shipping
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Rush Orders: 2–4 business days processing + 2–4 business days shipping
📮 Shipping Method:
We primarily ship via USPS for U.S. orders. For other regions, we may use different carriers depending on location.
A tracking number will be provided once your order is shipped.
Romalar Return & After-Sales Policy
Dear Customer,
Thank you for choosing Romalar. Our rings are custom-made based on your order, making them highly personalized. Once production begins, returns or cancellations are generally not accepted. Please double-check all details before confirming your order.
1. Non-Returnable Items
Custom rings are non-returnable and non-refundable unless there is a production error or quality issue.
2. When You Can Request a Return or Remake
We offer a free remake or full refund in the following situations:
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Production Error: The ring does not match the confirmed order (e.g. wrong size, style, material, engraving).
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Quality Issue: Structural or material defects not consistent with agreed standards.
📩 Please contact us within 7 business days of receiving your ring at support@romalarjewelry.com. Include clear photos and your order number. Once confirmed, we will remake the ring at no cost or issue a full refund within 3–7 business days after receiving the returned item.
3. Situations Not Covered for Return
We do not accept returns in the following cases:
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Incorrect size provided by the customer
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Damage caused by improper use (scratches, deformation, etc.)
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Loss of shipment due to incorrect shipping information
Need a size adjustment? We offer paid resizing services—contact us for details.
4. Order Cancellation or Change Policy
To ensure timely production, we start crafting your ring immediately after payment.
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Within 8 hours of payment: Free cancellation or changes
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After 8 hours but before shipping:
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Cancellation: 35% fee
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Design changes: 20% fee + updated quote
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After shipment: Cancellations not accepted (unless there's a production or quality issue)
5. Repair & Replacement Services
Romalar offers long-term care for your ring:
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Free Repairs within 5 Years, including:
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Replating
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Resetting up to 5 small stones (<2mm, non-diamond)
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Re-mounting main stone (if returned)
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Minor reshaping (non-structural)
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Beyond Free Repair: We’ll provide a repair quote based on damage and materials. Work begins after your confirmation.
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Replacement Discount: Returning customers can receive up to 30% credit of their original order toward a new one.
Shipping Notes:
Customers cover round-trip shipping and customs fees for free repairs. We cover shipping for replacements.
For any questions, feel free to reach out:
📩 support@romalarjewelry.com
We’re always here to help.
Romalar Team
July 25, 2025
