Romantic Heart Shape Natural Moss Agate Engagement Ring

Shipping Policy :

All items are made-to-order to reduce waste. Ships to USA/CA/EU/AU only. Free standard shipping on orders over $200. 
Order processing: 7 business days. 
Delivery time: Standard 10-11 days / Express 5-7 days after shipping (Total: Standard 17-18 days / Express 10-14 days). 
Flat rates: $14 (Standard) / $30 (Express). 
Ships from China. Recipients bear customs duties/taxes. Modify/cancel orders before shipment via support@romalarjewelry.com. 
Track via www.17track.com. Report lost parcels within 21 days of shipment. Address errors void responsibility. Refused customs parcels incur return fees. Contact us for assistance.  

Romalar Return & Exchange Policy :

✅ Returns: Eligible for non-customized, unused items in original packaging within 30 days. ❌ Excludes customized, used, expired, or sale items.
📧 Process: Email support@romalarjewelry.com with order #, reason, and photos → Approval → Return to designated address (do not use package address).
🚚 Shipping Fees: Free if our error (wrong/damaged item); buyer covers costs for personal reasons (e.g., wrong size).
💰 Refund: Full refund to original payment method. Processed in 5 biz days; allow 7-14 days for receipt.

🔄 Exchanges: Only for defects, wrong items, missing parts, or shipping damage.
📧 Process: Same as returns. Shipping fees: We cover round-trip for our errors; buyer pays for personal reasons.
⏳ Timing: Replacement shipped within 5 biz days after receiving return.

⚠️ Customized Items (engraving, resizing): Non-returnable/exchangeable unless damaged upon arrival.
📩 Contact: Email support@romalarjewelry.com. Follow instructions to return to designated address.