Vintage 3-Prong Heart-Cut Natural Moss Agate Engagement Ring

Romalar Return & After-Sales Policy

Dear Customer,

Thank you for choosing Romalar. Our rings are custom-made based on your order, making them highly personalized. Once production begins, returns or cancellations are generally not accepted. Please double-check all details before confirming your order.

1. Non-Returnable Items

Custom rings are non-returnable and non-refundable unless there is a production error or quality issue.

2. When You Can Request a Return or Remake

We offer a free remake or full refund in the following situations:

• Production Error: The ring does not match the confirmed order (e.g. wrong size, style, material, engraving).

• Quality Issue: Structural or material defects not consistent with agreed standards.

📩 Please contact us within 7 business days of receiving your ring at support@romalarjewelry.com. Include clear photos and your order number. Once confirmed, we will remake the ring at no cost or issue a full refund within 3–7 business days after receiving the returned item.

3. Situations Not Covered for Return

We do not accept returns in the following cases:

• Incorrect size provided by the customer

• Damage caused by improper use (scratches, deformation, etc.)

• Loss of shipment due to incorrect shipping information

Need a size adjustment? We offer paid resizing services—contact us for details.

4. Order Cancellation or Change Policy

To ensure timely production, we start crafting your ring immediately after payment.

• Within 8 hours of payment: Free cancellation or changes

• After 8 hours but before shipping:

  • Cancellation: 35% fee

  • Design changes: 20% fee + updated quote

• After shipment: Cancellations not accepted (unless there's a production or quality issue)

5. Repair & Replacement Services

Romalar offers long-term care for your ring:

• Free Repairs within 5 Years, including:

  • Replating

  • Resetting up to 5 small stones (<2mm, non-diamond)

  • Re-mounting main stone (if returned)

  • Minor reshaping (non-structural)

• Beyond Free Repair: We’ll provide a repair quote based on damage and materials. Work begins after your confirmation.

• Replacement Discount: Returning customers can receive up to 30% credit of their original order toward a new one.

Shipping Notes:
Customers cover round-trip shipping and customs fees for free repairs. We cover shipping for replacements.

For any questions, feel free to reach out:
📩 support@romalarjewelry.com
We’re always here to help.

Romalar Team
July 25, 2025